General Terms and Conditions

All incidents involving exchange or return and refund, must be made within 30 calendar days from the date of delivery, and must be communicated to us via e-mail. The Store is exempt from the obligation to attend to requests for exchange or refund of any product returned without the same having been communicated, out of time or with the absence of the articles/accessories that accompany it.

Refund of the amount paid

Estilo Idea will refund the amounts paid using the same payment method chosen in the purchase process.

The deadline for the refund will depend on the card administrator. If the refund is only for a part of the order, the refund will be made by bank transfer only to the account of the holder of the purchase (according to the rules indicated below).

It is necessary that the DOCUMENT of the account holder is the same as that of the order (customer’s DOCUMENT). If the purchaser does not have a current account that meets the above conditions, the deposit or transfer will be made to the current account of the purchaser’s parent.

The refund will only be processed after receipt and analysis of the product(s) at the Distribution Center.

*If the product is on its way, it is necessary to wait until the product arrives to make the refund. The refund will only be processed after receipt and analysis of the product(s) at the Distribution Center.

The Store is committed to your satisfaction. If you chose your product in our online store and upon receipt it was not as expected or arrived with a defect, we guarantee your right to exchange, return or refund in the following situations:

1 – Defective product: within 30 calendar days of receipt of the product.

The first step is to contact our Customer Service Center who will receive all the instructions on how to proceed with the return of the product.

Once our team receives the package, we will analyze the piece to confirm that it conforms to the exchange or return conditions. Once confirmed, we will proceed with the return process and you will have two options regarding your purchase:

Exchange: for any other product that is available in our stock. Refund: You will receive a full refund of the amount paid for the product.

The Store is exempt from the obligation to attend to requests for exchange or return of any product returned without the same having been communicated, out of time or with the absence of the items/accessories that accompany it.

In accordance with the Consumer Protection Code, the deadline for the resolution of the exchange is up to 30 (thirty) calendar days from the date of receipt of the product, to verify that the request meets the requirements of the Exchange and Return Policy. If so, another product will be sent to the customer.

2 – I have received the product, found a malfunction and want to change.

The store always seeks total customer satisfaction. If you received a product that conforms to the above conditions, send us an e-mail for the exchange to be held, with the information of the order data (full name, order number, e-mail, phone and DOCUMENT) and inform the reason. Or contact our customer service through the channels informed at the bottom of the store.

We emphasize that you should check if the part agrees with the conditions mentioned in question “01”. If you agree, you will be entitled to exchange.

3 – Do I have to pay to make the exchange?

It depends. This may vary according to what happened during the delivery process of your order. We evaluate the cases individually in order to solve the exchange in the best possible way to solve the problem. Therefore, exchanges may or may not have an exchange fee. If the product received is damaged, this return will have all the cost under the responsibility of the Store. In situations where the exchange is for reasons of dissatisfaction, such as the color of the piece, this cost will be passed on to the customer.

4 – I made an exchange request and I would like to know how long it will take to receive my new product.

As soon as we receive your order, we will start a new delivery process. In this way, the lead times for a new purchase will be valid, in this case, from 20 to 45 days. You will also receive a new tracking code to follow your order.

5 – I received the product, but I missed the exchange deadline. Can I exchange it?

Unfortunately, no. As we explicitly indicate the deadline for the exchange, we cannot make the exchange after the deadline. Your purchase, after fourteen days from receipt, will no longer be available in our system. Therefore, we recommend that you check the product at the time of purchase, thus facilitating a possible exchange. 6 – I didn’t really like my purchase, but I saw another product on the site that I really liked. Can I exchange it for another product? Yes, you can. If your purchase meets the requirements reported in “01”, just send an e-mail to our Customer Service Center, to request an exchange. In the exchange request, send by e-mail the link of the chosen product, informing color and size of the piece. If the product has a higher value than the original one, we will send the additional charge for the carrier. If the value is lower, we will make the inversion of the values also through the carrier. IMPORTANT: For this type of exchange, the cost of shipping the product to our distribution center will be borne by the Customer. The Store undertakes to cover the cost of the exchange when it is made due to a defect or malfunction of the product received. 7 – I want to request an exchange, but I have changed my address, can I change it to receive the exchange at the new address? Yes, you can, but please note some conditions. You must inform us of this change when you request an exchange. In this way, we will make the change of address with your new data. 8 – I want to request a cancellation, but the goods have already been shipped? Yes, you can, but when the goods arrive at your address, you will have to refuse to receive the product. The goods will be returned to our warehouse and we will reimburse you once the product arrives at our warehouse. Still have a question? We are here to help you, take advantage and talk to us! 24/7 customer service – we usually respond within a few hours.