Estilo Idea is committed to your satisfaction. If you chose your product in our online store and when you received it it was not as you expected or it arrived with a defect, we guarantee your right to exchange or refund in the following situations:

1 – Defective product: within 30 calendar days of receipt of the product.

The first step is to contact our Customer Service Center who will receive all the instructions on how to proceed with the return of the product.

Once our team receives the package, we will analyze the piece to confirm that it conforms to the exchange or return conditions. Once confirmed, we will proceed with the return process and you will have two options regarding your purchase:

Exchange: for any other product that is available in our stock.

Value return: Receive a full refund of the amount paid for the product.

The Store is exempt from the obligation to attend to requests for exchange or return of any product returned without the same having been communicated, out of time or with the absence of the items/accessories that accompany it.

In accordance with the Consumer Protection Code, the deadline for the resolution of the exchange is up to 30 (thirty) calendar days from the date of receipt of the product, to verify that the request meets the requirements of the Exchange and Return Policy. If so, another product will be sent to the customer.

2 – I received the product, found a malfunction and want to exchange it.

The Store always seeks total customer satisfaction. If you received a product that conforms to the conditions mentioned above, send us an email to make the exchange, with the information of the order data (full name, order number, email) and inform the reason. Or contact the call center through the channels informed at the bottom of the store.

We emphasize that you should check if the part agrees with the conditions mentioned in question “01”. If it agrees, you will be entitled to the exchange.

3 – Do I have to pay to make the exchange?

It depends. This may vary according to what happened during the delivery process of your order. We evaluate the cases individually in order to solve the exchange in the best possible way to solve the problem. Therefore, exchanges may or may not have an exchange fee. If the product received is damaged, this return will have all the cost under the responsibility of the Store. In situations where the exchange is due to a dissatisfaction, such as the color of the piece, this cost will be passed on to the customer.

4 – I have placed an exchange order and I would like to know how long it will take to receive my new product.

As soon as we receive your order, we will start a new delivery process. This will then apply the lead time for a new purchase, in this case 15 to 25 days. You will also receive a new tracking code to track your order.

5 – I received the product, but I missed the exchange deadline. Can I exchange it?

Unfortunately, no. As we explicitly indicate the deadline for the exchange, we cannot make the exchange after the deadline. Your purchase, after fourteen days from receipt, will no longer be available in our system. Therefore, we recommend that you check the product at the time of purchase, thus facilitating a possible exchange.

6 – I didn’t really like my purchase, but I saw another product on the site that I really liked. Can I exchange it for another product?

Yes, you can. If your purchase meets the requirements reported in “01”, simply send an e-mail to our Customer Service Center to request an exchange. In the exchange request, send by e-mail the link of the chosen product, informing color and size of the piece. If the product has a higher value than the original, we will send the additional charge by the carrier. If the value is lower, we will make the reversal of values also through the carrier.

IMPORTANT: For this type of exchange, the shipping costs of the product to our distribution center will be borne by the Customer. The Store undertakes to cover the cost of the exchange when it is made due to a defect or malfunction of the product received.

7 – I want to request an exchange, but I have changed my address, can I change it to receive the exchange at the new address?

Yes, you can, but please note some conditions. You must inform us of this change when you request an exchange. In this way, we will make the change of address with your new data.

8 – I want to request a cancellation, but the goods have already been shipped?

Yes, you may do so, but when the goods arrive at your address you will have to refuse to receive the product. The goods will be returned to our warehouse and we will refund you once the product arrives at our warehouse.

Still have a question? We are here to help you, take advantage and talk to us!

24/7 customer service – we usually respond within a few hours.